FAQS
FAQS
All keyboards are slightly different, but the same concept applies.
The process to sync a keyboard typically goes like so:
1. Place working batteries into the keyboard. Make sure the batteries are installed CORRECTLY.
2. Plug the dongle into a working USB port on your computer, then allow a few seconds for your computer to recognize the hardware. The dongle will start to blink, and you will have approximately FIVE seconds to connect the keyboard.
3. Make one solid depression on the CONNECT button on the keyboard. The blinking light on the dongle should stop blinking.
4. The keyboard should now be functional and synced to the dongle. If the keyboard still does not work, then repeat the entire process.
1. Turn on your specific Bluetooth device and set the device to a discoverable Bluetooth mode.
2. Place new or working batteries correctly into the battery compartment of the mini keyboard.
3. Turn the power switch on the back of the keyboard to the ON position.
4. Give one quick press on the ID button and release. The ID button is next to the power switch.
5. After pressing the ID button, the blue LED pairing light will blink until the keyboard is fully paired to a device or manually turned off.
6. Your specific device will prompt you that the Bluetooth keyboard is found, and you can continue to pair the keyboard using your device prompt.
**Currently only works with IOS version 4.0 and above.
**Tested compatibility with legacy devices such as Motorola Xoom, Archos 5, Dell Streak 5, etc. Most devices today are backward compatible with Bluetooth v2.0, but please check with your manufacturer’s manual to see if your product supports that correctly.
Make sure to follow the “How do you sync a keyboard?” FAQ below:
All keyboards are slightly different, but the same concept applies.
The process to sync a keyboard typically goes like so:
1. The batteries are low. Place working batteries into the keyboard. Make sure the batteries are installed CORRECTLY.
2. Plug the dongle into a working USB port on your computer, then allow a few seconds for your computer to recognize the hardware. The dongle will start to blink, and you will have approximately FIVE seconds to connect the keyboard.
3. Make one solid depression on the CONNECT button on the keyboard. The blinking light on the dongle should stop blinking.
4. The keyboard should now be functional and synced to the dongle. If the keyboard still does not work, repeat the steps above.
Also, some keyboard models may enter sleep mode to conserve battery life. Once a keyboard is in sleep mode, it may only be awakened by pressing any key. Moving around the trackball/touchpad will not wake keyboards in sleep mode.
Make sure you sync the keyboard.
Make sure the batteries are installed.
Replace the batteries. Make sure the batteries are correctly installed.
Make sure that another wireless keyboard is not interfering with our keyboard.
Most of the keyboard’s default is NumLock on, so some keys (i.e., U-I-O) will output numbers instead of letters. You may have to press “Fn + NumLock” in some cases. Some keyboards have FnLock, so make sure it is not turned on either. Many keyboards also have an ‘auto-sleep’ function to conserve battery life. If this happens, press any key on the keyboard EXCEPT the sync button or trackball/touchpad to wake it up.
Most of our USB or PS/2 keyboard does not require drivers.
Please install the driver from the CD that came with the keyboard, or email us at support@dsi-usa.com if you still need help finding the drivers.
No, they are not.
A PS/2 connector is a round connector with six pins that some models of computers use for the keyboard or mouse connection. There are two sizes, one with a diameter of about 1/4 inch and the other with a diameter of about 3/8 inch.
SHIPPING FAQS
We provide ground and expedited shipping from UPS and USPS.
Please check your order online for an update/tracking number on the item.
Pleasanton, CA
We offer USPS Priority Mail, UPS Overnight, UPS 2nd Day Air, and others.
Please select the shipping options on the checkout page.
Yes, we do. Orders made outside of the USA are shipped via USPS Priority International Mail.
Most of the shipping does not require a signature. Please email us at support@dsi-usa.com and specify the order number you want to ship with signature delivery.